Tech Hubs

Our Tech Hubs, powered by iSolutions, provide free in-person IT support for all staff and students.

You don’t need an appointment. Just drop-in and speak to one of our friendly support experts.

Please be aware that as a walk-in service, there may be a short wait during peak times.

Have you checked the Knowledge Base first?

It’s always worth checking the Knowledge Base first, as this can be the quickest way to resolve your query. It contains self-help guides and answers to common IT issues – use the search bar to get started.

Search Knowledge Base

Visit a Tech Hub

Our flagship Tech Hubs can be found in the Hartley Library and Sir James Matthews Building, offering the widest range of services including IT training and device support facilities. Other local Tech Hubs and in-person support can be found across our campuses.

Hartley Library, Highfield Campus
The newly refurbished Tech Hub is located to the right of the main foyer on level 2 of the Hartley Library. It is open Monday - Friday from 09:00 - 17:00 every day the University is open.

Sir James Matthews Building, city centre
The Tech Hub in the Sir James Matthews Building is now open. This newly refurbished and accessible space is located on Level 1 (Basement) in the main Study Zone and is open 09:00-17:00 every day the University is open. Laptop loans are available here, in addition to other IT services.

Other in-person support

In-person support is available at: Avenue Campus room 3075, Southampton General Hospital (AB233), Boldrewood Campus (B177, room 1005) and Winchester School of Arts (room 1183).

How we can help

One of the Tech Hub staff wearing a purple hoodie, sat at their workstation

Tech Hub staff can help you with a wide range of IT topics including:

Support for students using their personal devices
Support for staff or students using any university owned or university managed device
Repairs to university-owned or student-owned personal IT devices / equipment
Advice / training on using core university software or applications (such as OneDrive, Office 365 and operating systems)
A collection and drop off service for IT equipment
A set up service for devices or software
Information and signposting on all other iSolutions services

Support at our Tech Hub is completely free. However, if you need to buy something to fix an issue - eg: a new piece of equipment or part - then you will need to cover these costs yourself.

I went to the Tech Hub and not only did they fix my problem, they were a great IT crowd to talk to - it was fun!

Really first rate experience - super friendly, efficient and helpful.

We are also committed to helping staff and students who cannot easily travel to a Tech Hub. Please raise a ticket through the Service Portal if you need support in this way.