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Step 2: Get connected on campus and in halls

One of the first things you will want to do when you arrive is get connected to the university IT systems and services. This page contains all the information you will need when you arrive on campus and in halls including: 

Always remember that you can access additional support and advice via ServiceLine or our Tech Hubs. Find out more at: Getting help | iSolutions | University of Southampton

 
Computer access

A student using a computer in a shared workspace. On his screen are a set of graphs in pink and green. Another student is walking past in the background.

You have access to approximately 2,000 computer workstations within rooms across all campuses and in most halls of residence. Check locations at campusmaps.soton.ac.uk (select your location and search 'Workstation room'). You can log into these machines using your university username and password.

The Library also offers a laptop loan service and – as a reminder – you can also access university applications from your personal device .

Students have access to a range of assistive technology software. If you have met with a member of the Student Disability and Inclusion team, you may be recommended access to specialist assistive technology software as part of your reasonable adjustments. Please contact the Student Hub to find out more information on support available.

Computers with a graphics processing unit (GPU) are available in Buildings 16 and 58.

 

🔐 Cyber security tip: If you are using your own device, make sure you have anti-virus software installed. Get more information and other tips at Protecting your devices and accounts (sharepoint.com)

 
Wi-Fi

The eduroam logo where the "d" has waves of wifi signal coming from it.

Eduroam is the University's free Wi-Fi service. It is available across all our campuses and in Halls of Residence.

You can connect to eduroam using your university username followed by @soton.ac.uk (e.g. [email protected]) and password that you created when you set up your account.

The first time you connect, you will need to configure your device. Please check the correct configuration settings in the following instructions:

 

🔐 Cyber security tip: Where possible, avoid using public or free, open Wi-Fi networks. Get more information and other tips at Working securely away from campus (sharepoint.com)

 
Connecting your devices in halls

Chamberlain halls at the Glen Eyre complex with a lawn in front and slightly clouded skies above.

You can connect to the internet from your room in halls using an Ethernet cable or via Wi-Fi (see section above on eduroam). Your halls reception will be able to provide an ethernet cable, although you may need to get an ethernet adapter, which we do not provide.

Please note, you may not be able to use eduroam to connect your printer, smart TV, or voice activated speaker/digital assistant such as SONOS. This is due to the authentication requirements. You can find details on how to connect these devices via the SOTON-IoT Wi-Fi in this step-by-step guide .

 

🔐 Cyber security tip: When you are based in halls, please note that you are connecting to the university network to access the internet. Please check this information on staying safe online and protecting your device.

 
Cyber security

A close up photo of a laptop keyboard, lit by the screen in a dark room

Cybercrime is one of the biggest threats in our society today.

We are aware of a number of current scams targeting international students. Please be alert and check Student Safety: Scams aimed at students for advice. If you are unsure, you can contact the Student Hub to check whether something is an official message from the University.

Throughout your time at University, it’s really important to keep informed about the latest cyber security guidance. This includes setting strong and secure passwords, protecting your device, and being alert to email phishing and other scam attempts.

Please regularly check our cyber security information site and student safety site , which has been created in collaboration with Hampshire Constabulary.

 

Printing

Someone using the touch screen interface on a printer.

The University uses Follow Me Print, a managed service that allows students to print documents from anywhere to any managed university printing device. You have 24 hours to release and collect it. You can also scan and copy documents here too. More information is available here on printing services, costs, and credit .

A view of Highfield campus showing trees and steam in the foreground and several buildings in the background

⬅ Step 1: Get ready

These five key bits of IT information will help you prepare you for your arrival and get you ready to start your course.

 
A student using their laptop in their halls bedroom

Knowledge Base

Search for simple instructions to fix common IT issues. You can also access guides for different applications and services.

 
A member of our ServiceLine team looking at a monitor and wearing a headset

Getting Help

Visit our Tech Hubs for face-to-face IT help. Alternatively, you can access telephone and online support via ServiceLine.

 
The Microsoft 365 logo against a light blue background

Microsoft 365 Support

Access support for Microsoft products and services, including OneDrive, Teams, Word, Excel, PowerPoint and more.

 
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