Support

There is a range of support options for Pure, from general guidance and help to resolving any corporate data and technical issues that may arise.

Technical support

• To report an issue with research outputs , please contact [email protected] .
• To report a dataset issue , please email [email protected] .
• To report a technical issue related to Pure, contact ServiceLine on x25656 (or email [email protected] ).
• For any other issues relating to Pure, please email [email protected] .

For support with using Pure, please refer to the Guidance below or contact your Faculty Pure team as listed below.

Guidance

• Top-10 Key Tasks in Pure – an overview of the key tasks researchers undertake when first logging in to Pure and on a regular basis.
• Pure SharePoint site – this site contains guides for many tasks in Pure.
• Pure Deposit Guides – step-by-step guides from the LIbrary detailing how to deposit a variety of outputs within Pure.

Support and training

If you have a query regarding how to use Pure, or would like information on training, please contact your central Faculty/Department Pure team on the following addresses:

Faculty	Contact email
Art and Humanities	[email protected]
Medicine	[email protected]
Environmental and Life Sciences	[email protected]
Engineering and Physical Sciences: School of Engineering	[email protected] [email protected]
Social Sciences	[email protected]

In addition, a series of drop-in sessions will be taking place on a regular basis across the University campuses. Information regarding these sessions will be distributed to the Faculties and will be publicised via the Pure Sharepoint Events Calendar and Twitter ( @UoS_Pure ).