Update (10.00 26/07):
As of today (26 July), the Personal Filestore service appears to have stabilised, with no reports of disruption. However, iSolutions are currently developing an emergency work-around which would be implemented should the service fail again to avoid any further disruption for you.
Initial problems with Filestore were originally identified 18 months ago. As a result of this, iSolutions initiated a project, with approved funding, to improve the service. This has been a high priority for us and the new Personal Filestore solution is due to be implemented over the weekend of 1 & 2 September 2012. Unfortunately, as you will have experienced, the current service has started to fail earlier than anticipated.
Over the last week, iSolutions teams have been continuously monitoring and investigating the situation in an attempt to ease the disruption that you have been experiencing. There have been 13 individual streams of activity as well as having the highest priority calls with our suppliers and having engineers on site. Remedial work that has taken place appears to have temporarily resolved the issues; however, the service still remains vulnerable to further outages.
Should further service disruption occur we will immediately implement the emergency work-around, this would be a temporary measure and would be used until the new Personal Filestore is implemented. There would be full communication, with instructions and staff available to support you.
Please accept our sincere apologies for the disruption that has been experienced recently and be assured that this matter is of the highest priority for the iSolutions teams.
Update (11:30 25/07)
Current reports and system monitoring is indicating that Personal Filestore and PC responsiveness is performing well, compared to recent days.
We have 13 individual streams of activity investigating the problem and have the highest priority calls open with our suppliers, looking at our network, hardware and software.
The service still remains vulnerable and we are currently identifying an emergency workaround which will implement should the service fail once more. If this occurs, we will tell you immediately.
We appreciate that this incident will have caused you a significant amount of disruption, however, please be assured that we are taking this matter very seriously. The work that is on-going to improve the situation is our absolute highest priority.
Update (09:30, 25/07):
At present, it appears that the IT issues that have been experienced over the last few days are significantly reduced.
The service is still vulnerable to further outages and therefore we will be continuously monitoring systems.
Update (24/07):
We have been experiencing repeated incidents of issues with accessing Personal Filestore (‘My Documents’) as well as slow response from PCs.
iSolutions are urgently investigating this and have engineers from our suppliers involved in working to identify the resolution.
We are aware that this situation is a major inconvenience, however, we are dealing with a very complex set of issues and are striving to find a quick solution to the issues.
iSolutions will keep you informed through regular updates.