iSolutions is engaging in the Southampton Welcome programme and we would like to inform you of the changes that we have implemented, not only to ensure that our new students receive a welcoming experience in relation to IT but also to ensure we are able to support and assist existing students and staff through the upcoming busy intake period.
This is what we’ve achieved:
- A new, exciting and much simplified website detailing our services with a specific area dedicated to our new students: southampton.likn.co/isolutions
- Applications to enable the automatic connection to ‘Eduroam’, VPN and wireless printing which you can simply access through a link on the new website http://southampton.likn.co/isolutions/services/auto_configure_eduroam_printing_and_vpn/index.php
- Increased support on the telephones at the Service Desk raising numbers from 6 to 14 to resolve as many queries immediately as is possible
- IT Help Desks for students to receive face-to-face help with access queries at the following times and locations:
- Halls of Residence (9am to 5pm – Saturday 22 and Sunday 23 September; 6pm to 8pm Monday to Friday from 24/9 to 5/10)
- Glen Eyre Reception
- Montefiore Reception
- Connaught Hall Computer Room
- Bencraft Computer Room, Block B
- Erasmus Park Common Room
- Highfield Hall Aubrey House Computer Room
- Halls of Residence (9am to 5pm – Saturday 22 and Sunday 23 September; 6pm to 8pm Monday to Friday from 24/9 to 5/10)
- Highfield Campus (9am to 12pm; 2pm to 4pm, Monday to Friday from 24/9 to 5/10)
- Student Services Centre Front Desk, Black Zone
- Hartley Library Quiet Zone, Level 2
- B46 Foyer
- B58 Foyer, Level 1
- B67 Foyer
- B25 iSolutions Training Room
- Other Campus locations (9am to 12pm; 2pm to 4pm, Monday to Friday from 24/9 to 5/10)
- SGH – AB233 Student Office
- WSA – Mac Suite 2, Room 1193, Westside
- Avenue Campus – Upper Level 2 (North Corridor)
- NOCs – IT Help Desk, 4th Floor Room 234/03
- Our iCafes have been upgraded to become Express Workstations enabling students to do much more than just access the internet
- Rebuilt and revamped all our Public Workstations to improve performance
- Fully audited the AV and PC equipment in Common Learning Space Lecture theatre and suites to ensure they work without issue on Day 1
- We have new and innovative IT Induction videos for new students and PGRs, detailing our services and facilities
- A ‘Helping hands’ poster campaign advising how and where to receive our help
- We have fully audited all network points in every room in all halls of residence and will provide onsite technical support during intake weekend to minimise any access issues from Halls
- All iSolutions staff not involved in business critical activity will be supporting the intake experience by responding to email enquiries, resolving issues raised through the Service Desk or supporting the IT Help Desks
- We’ve relaunched our Twitter feeds, so follow us for up to date news and alerts: uos_serviceline
We hope that these measures will make a big difference to ensuring the Academic Session 2012/13 starts successfully and commit to ensuring service improvements are implemented going forward to maintain that success.