Our enhanced IT Help self-service page makes solving your issues simple; everything you need at the touch of a button! Have a problem? Fix IT yourself immediately using our FAQs. Can’t find the answer you are looking for or want to ask us a question? Log IT to raise a ticket to ServiceLine. Returning customers, do you want to know who is working on your problem and how they are getting on in resolving your issue? Track IT to check the progress of all open issues and enquiries.
Raise your IT issues and enquiries through ServiceLine OnLine for your chance to win a Kindle! The winner will be chosen at random on Friday 9th November
(Please note that this offer is not open to iSolutions staff or staff who use ESS)
To access ServiceLine OnLine go to: southampton.likn.co/ithelp or click the shortcut on your university desktop.
In the months since it went live late last year feedback has been very positive and many customers have shared their enthusiasm over the great improvements they have seen in the time that it takes to have their issues resolved:
“I LIKE doing my ServiceLine tickets online – I think it works really well, and is easy to see what is outstanding. They act on them just as fast, and it avoids the waiting on the phone time!”
“Just to say that the new ServiceLine Online landing page looks great – well done to you and the team.”