The University of Southampton
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Clearing and Adjustment 2016: information for staff about student hotline

The list of courses available to prospective students in this year’s Clearing and Adjustment period will be available online soon. There are limited places remaining for talented and well qualified candidates across a number of subject areas.

student callers

Should a prospective student call you regarding Clearing or Adjustment, please direct them to the website (southampton.likn.co/clearing) where they can find out about relevant opportunities or complete an online form to apply for a specific course.

Alternatively, they can call our Clearing and Adjustment hotline on 023 8059 8989.

A Confirmation hotline for individuals already holding firm or insurance offers with the University will be available on 023 8059 7004.

Both the online form and the telephone lines are open from 08:00, Thursday 18 August which is the day A level and some other qualifications are released.

A handy guide is available to download here.

Given the volume of calls the hotline we will receive over this period, please could staff give out the number, rather than attempting to transfer the call internally.

Please also explain that the hotline can be very busy especially on 18 August.

For queries about accommodation:

Should a prospective student enquire about accommodation, please direct them to: southampton.likn.co/studentservices/accommodation-hotline/index.page – please note the site will be live from 18 August.

Alternatively they can call our accommodation hotline on 02380 595959  from 12:00, Thursday 18 August.

The high number of incoming calls to the hotline is likely to overload the internal telephony network. This may result in many calls from the general public to other extensions getting a ‘busy’ tone, even if the person they are calling is not using their phone.

 
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