The University provides a range of support for staff and students who need someone to talk to.
Here is a reminder of some of those services:
The Employee Assistance Programme
24 hour phone line – free phone: Tel. +44 (0)80 0316 9337
Online support – www.legalandgeneral.com/eap.
Username/Access Code: worklife
This is completely confidential and no details will be routinely shared without your consent.
For questions about EAP, click here or email the Reward Team at: [email protected]
Health and Safety website
Visit the Health and Wellbeing tab on the Health and Safety website. This highlights a range of Wellbeing activities and signposts to local and online resources for mental and physical wellbeing.
Faith and Reflection Centre
The University’s Chaplains and Faith Advisors are there for staff and students whatever their beliefs, faith or none. They are available to those located on other campuses, and can be contacted via Tel: +44(0)23 8059 3511 and email: [email protected]
You can also stop by the Faith and Reflection Centre for a tea or coffee from Monday to Friday between 12:00 – 15:00 out of term time and 10:00 – 17:00 during term time at House 41, University Road, Highfield campus.
Crisis Support
The First support team can arrange support for students who may be dealing with a crisis or facing difficulties in their life. They can be contacted Monday – Friday from 08:00 – 18:00 in and out of term time via Tel: +44 (0)23 8059 7488 and email: [email protected]
In times of extreme crisis
Out of hours (18:00 – 08:00 weekdays and all weekends, Bank Holidays and University closure days) support in times of extreme crisis can be sought by calling Tel. +44 (0)23 8059 2811. This service is run by Student Services in conjunction with University Security.
Students’ Union
The Students’ Union help and support page includes a drop down menu featuring a wide variety of issues students could potentially face. Simply click on the issue you’d like support with, and you’ll be provided with links to the relevant service.
Nightline
Run by student volunteers, Nightline is a confidential listening and information service available to students studying at the University. They’re open every night during term time from 20:00 – 08:00 and can be contacted via Tel. +44 (0)23 8059 5236 or free from halls on Ext. 25236.
Peer Support
Providing students with an informal opportunity to talk through any issues which may be concerning them, Peer Support, part of the Students’ Union, offers a range of support options from remote calls (Skype) to face-to-face meetings. To contact a peer supporter, email: [email protected] (all emails will be treated as confidential). If you’d prefer to arrange an online call, you can email the address above and request a Peer Supporter to come online and chat via text, voice or video call on Skype. The Peer Support account is called: peersupport_1.
Student Life
For students staying in halls or private rented accommodation, the Student Life team are available on a 24 hour basis every day of the year, including periods of closure.
From 08:00 – 18:00 you can contact the team by calling Tel. +44 (0)23 8059 5777 or by emailing: [email protected]
From 18:00 – 08:00 you can contact the team by calling the number above, or by emailing: [email protected]
The team are not trained to deal with health/emergency situations and will contact the appropriate services in these situations.
Online resources
The University offers a wealth of online resources for students. Click here to visit the support and wellbeing page where you can find links to a number of resources, including how to access our Online Homesickness Workshop, Postgraduate Support, Workshops, Mindfulness Groups and more.
