Yesterday, an all-staff email (including PGR students) was sent out, providing an update on April salary payments.
Ian Dunn, Chief Operating Officer, said:
“Once again, I wanted to apologise to you all for the worry and inconvenience caused by the problems with the April payroll on Monday and Tuesday this week. Although we did manage to ensure many of you were paid as planned on Monday, many others had to wait until Tuesday morning, and we are having to make further arrangements for a small number of staff with building society accounts which do not accept the same-day payments we used. I know the uncertainty around the situation added to the anxiety.
We have completed our investigation into what happened and it is now clear that the problem was caused by a failure in our own internal processes which had not previously been identified as a risk. We are obviously taking immediate steps to ensure the same problem can never occur again.
As I made clear on Monday, our immediate priority was to ensure staff got paid as quickly as possible, and I am very grateful to the teams in Finance who worked so hard, with our bank, to devise emergency procedures never before used to make the payments on Monday and Tuesday morning.
My priority now is to ensure any colleagues who have incurred unexpected bank charges are reimbursed as quickly as possible. If you have incurred unexpected bank charges, penalties, or interest, please email [email protected] as soon as possible”.
More detailed FAQ can be found here
Ian Dunn
Chief Operating Officer
