Our overall student satisfaction score has improved to 85% this year in the 2020 National Student Survey published yesterday (Wednesday 15 July). This improvement is a very strong showing as many universities saw significant falls; it places us very strongly in relation to our direct peer set and the Russell Group more widely.
Students this year have reported improved levels of satisfaction in response to 14 out of the 27 specific questions asked in the NSS, including those relating to Teaching, Academic Support, Learning Resources, Learning Community and Student Union.
Alex Neill, Vice-President (Education) said:
“We’re very pleased to see a positive response by our students in the NSS in what has been a difficult year. This response reflects the huge efforts of all of our staff, who have overcome many challenges during the course of the last few months to continue to deliver an excellent student experience here at Southampton. I thank everyone for their work in supporting our students – and I’m also grateful to our students who completed the survey and provided a wealth of feedback that we can now use to inform our work in all areas of academic endeavour across the University.”
Universities and colleges are not given advance sight of the results, the Student & Market Insight team will publish detailed results as soon as possible on SharePoint – log in here.
Over 311,000 final year students from UK Universities and colleges took part in the survey which ran from 6 January to 30 April 2020. 73 per cent of our University’s eligible students completed the survey this year.
