Since yesterday morning (18 April 2023), several hundred colleagues have been experiencing issues connecting via Wi-Fi on their work laptops. The issue was caused by a software update overnight and primarily affected colleagues who are using Windows 10 laptops which were built over two years ago.
The issue should now be resolved for the majority of users.
- If you are still experiencing issues please follow this knowledge base article step by step guide.
- If you cannot connect to the Wi-Fi after completing the steps in the knowledge base article, please visit one of our Tech Hubs at Hartley Library on Highfield campus, or at the Sir James Matthews building at the City Centre campus.
- If you’re unable to get to campus, please contact the ServiceLine team by raising a ticket on our self-service portal or call ServiceLine on 023 8059 5656 (ext 25656)
Please share the information contained in this update with any affected colleagues who may currently have limited access to University systems.
Thank you to all those affected for your patience and to the teams for working to resolve this issue, including those colleagues who volunteered their time to provide additional support on Tech Hubs and ServiceLine outside of their normal role.
