A level results day on Thursday 17 August will mark the peak of our Confirmation and Clearing activity this year. During these few days in the annual cycle, we will confirm almost 5000 undergraduate students, handle over 10,000 telephone enquiries, process 1,500 clearing applications, and respond to thousands of emails, tweets, likes and many other interactions.
Once again, we need your help to make sure we are successful.
To ensure we are able to provide an excellent level of service to applicants hoping to secure a Clearing place at Southampton, we are looking for staff from across the University to complement the Admissions Team during this busy period. There are a number of different activities that you may be asked to support:
- Clearing Hotline: Taking calls from applicants, recording their application details in an online form and, where possible, making a decision on their application.
- Web Forms and Clearing Plus: Reviewing applications by applicants via an online form and, where possible, making a decision on their application.
- Confirmation Hotline: Handling calls from applicants who are (or were) holding an offer at Southampton but who haven’t had their place confirmed.
We are planning to locate our hotline teams on campus. However, our contingency planning includes a remote option, so you should therefore be prepared to work either on campus or from home. Regardless of the location, we’ll be using the MS Teams platform to receive the calls to the hotline.
We need people who can work on Thursday 17 August and a smaller number of staff on Friday 18 August.
Full training will be provided. Should we find ourselves needing to switch from an in-person to a remote operation, we will also support you in the set-up and configuration of Teams prior to the marks release date.
If you are able to support this event, please complete the following form by Wednesday 31 May, ensuring that you have first signed off the commitment with your line manager.
https://forms.office.com/e/PrU5H7azt0
Should you have any questions, please contact [email protected]
Thank you very much in advance for your support.
