We hope your assessments go smoothly, but we understand that things don’t always go to plan, so we’ve put together some guidance to bookmark if you ever need it.
- If you have technical issues uploading files or during your assessment
Take screenshots or photos of the error notices on your screen. Make sure they clearly show the time, internet provider and date. Speak to The Student Hub as soon as possible. You may be able to make a Special Considerations request.
- If you feel ill during your exam
Raise your hand and tell the invigilator. You will be given the opportunity to leave the assessment room under supervision for a short time to see if you feel better, or to go straight home if you choose to do so. If you feel your exam was affected by illness, or you were absent from your exam due to illness, you will need to apply for Special Considerations. - Problems during an exam
If you have any concerns or encounter a problem during an exam, don’t wait until the end and tell the invigilator at the time. - Special Considerations
If you are unable to attend an exam or meet an assessment deadline due to illness or other exceptional circumstances outside of your control, use the Special Considerations process to let us know.
- Deadline extension request
If you are unable to meet a deadline, you may be able to apply for an extension using this form if you have supporting information or a self-certification form. It must be submitted before submission deadlines – otherwise you should follow the Special Considerations process instead. - IT support services
Access the IT Knowledge Base for information on a wide range of issues if you need support during this time.
24/7 support
You can search for information on The Student Hub Knowledge Base. If you have any queries or concerns, The Student Hub is your first point of contact. Come see us across our campuses from 08:00-20:00, or you can contact us 24/7 via email, online chat, or by calling 02380 599 599.
News and updates you might have missed
- Lecture recordings unavailable on Wednesday 17 May between 18:00-20:00 – full details on SharePoint.
- Catch up on all exam and assessment SUSSED updates via this dedicated feed.